Refund policy

Cancellations

You can cancel an order within 24 hours of placing it, provided it has not yet been dispatched. Email hello@footnote.co.za with your order number and we refund you in full. Once an order has been dispatched it can no longer be cancelled.

Returns and exchanges

Grip socks and reformer towels are hygiene items, so we do not accept returns for a change of mind.

Wrong size? We exchange it within 7 days of delivery. Return postage on a size exchange is yours.

If the wrong item arrived, or it arrived damaged or faulty, email hello@footnote.co.za within 7 days of delivery with your order number and a photograph. We cover the return postage and, once the item reaches us, replace it or refund you.

Anything sent back must be unworn and unwashed, in its original packaging, with bands and tags intact.

Refunds

Refunds go back to the method you paid with, within 10 working days.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.

3 Degrees Ventures (Pty) Ltd, trading as footnote. Cape Town, South Africa.